As the situation with COVID-19 continues to evolve, we are following all the potential and current impacts this is having on our daily lives.

As a family owned and operated business, MGA has always held the safety and wellbeing of our clients and personnel as our top priority.

MGA is taking a balanced approach and advise that some personnel will be working from home (where appropriate) throughout Australia. We will naturally endeavour to maintain operations at high levels of service to you during this time.

We ask that our clients, guests, suppliers and contractors follow this advice to ensure their own safety and the safety of others. In light of this situation, we suggest that if you have any matters for discussion with us that this should now be by telephone rather than in person during this time.


Please contact your broker to discuss any questions or concerns you may have regarding your insurance coverage, we are here to help you during these unprecedented times. We can help you reassess and manage your risks at any time if your circumstances change – not just at renewal of your policy;

  • providing advice on insurance solutions to suit your changing business needs
  • offer technical expertise and knowledge across an extensive range of insurance policies available in the market
  • explain the terms and conditions, benefits and exclusions of insurance policies
  • provide assistance in selecting, arranging, maintaining and updating your insurance program
  • assist you in the event of a claim, we act for you to ensure you receive the best possible outcome
  • access to premium funding options

Your dedicated Broker is always standing by you when you need them – contact us if you need to discuss your insurance program.

The Australian Government is supporting Australian businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses.

For more information please refer to for the latest updates.

We also encourage you to contact your Accountant or other financial professional to navigate any government assistance relating to the COVID-19 pandemic that may be available to you.


We understand that you may be experiencing extremely difficult times at present and we will do our very best to achieve the best outcome possible for your insurance needs.

We feel it is in your best interests to retain your insurance policy to ensure you remain covered for events that are still relevant to your business. As a business owner, you may still exposed to various risks that require protection, these may include but are not limited to; fire, storm, malicious damage, burglary, property, glass and public liability and we urge you to speak to your Broker about how you can continue these covers during this challenging period. We can negotiate on your behalf with the Insurer for the best possible outcome suitable for your circumstances.


It is imperative that business owners keep their insurance during this time or potentially risk further financial loss due to an unforeseen event occurring. We are working with our insurers and some have provided specific packages around deferment of payments.

We can also discuss other options with you that might ease your financial stress, like switching to monthly payments or reviewing how much cover you need during the pandemic.

We will always endeavour to find a solution and to explore the options available with you. Please contact your broker as soon as possible if you are experiencing financial hardship and are looking to reduce your cover or cancel your insurance policy.

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Frequently Asked Questions

Is MGA community minded?2020-02-19T09:29:45+10:30

MGA is located in all mainland states and territories, both in metro and regional centres. In each of these locations MGA is a part of the local community and support is provided through local sponsorships and donations to a wide variety of sporting clubs, community groups, charities and events. On a national level the MGA Whittles Community Foundation was set up to facilitate fundraising by staff, along with contributions from MGA and its sister company, Whittles, from which 100% of funds are then donated to worthy charities.

For more information, please visit

To find your local MGA office, see

Where can I find my nearest MGA Insurance Group office?2021-04-19T12:15:58+09:30

MGA has over 40 offices (and growing), located in both Metro and regional areas across mainland Australia and one in Phnom Penh, Cambodia. Office contact details can be found on our website, view our offices.

Why is it important to have the right insurance?2020-02-19T09:30:11+10:30

It’s important to understand your own risks so you can choose the right insurance product. In Australia, we have over 100 licensed insurers that offer a broad range of insurance products to choose from. Each insurer offers policies with different terms and conditions and exclusions so no two policies are the same. MGA brokers can provide advice on a wide range of general insurance products, both for domestic and business purposes and also have access to insurance policies that are not readily available to consumers.

Shouldn’t I just use an Insurance comparison website?2020-02-19T09:29:31+10:30

Some people turn to insurance comparison sites to look for the cheapest insurance, but that’s not always the best way as price is not the only thing you should consider. The policies you’ll be offered are usually fairly generic and may not meet your individual requirements. MGA brokers can arrange insurance cover on your behalf and provide advice on how to make the most of your insurance budget.

What’s the difference between an insurance agent and an insurance broker?2020-02-19T09:30:24+10:30

The main difference is that an insurance agent is a direct representative of the provider of the insurance policy being offered to you, their responsibility is to sell the products from those insurers and no others. They may be a multi agent where they provide covers from several providers, but they continue to only sell products from those insurers.

An insurance broker on the other hand is able to access many different insurers (excluding those that only sell direct to the public), matching the customer’s needs to the insurance policy and negotiating changes that may be required. Insurance brokers are engaged by the customer and are working on their behalf to source, negotiate, maintain, renew and assist in the claim process. An insurance broker is an advocate for the client, not the insurance company.

Can I pay for my insurance online?2020-02-19T09:30:44+10:30

Yes, you can pay for your insurance online through several different payment methods. Visit to find a payment method that suits you.

How do I find my policy number?2020-02-19T09:30:53+10:30

Your policy number can be found on the tax invoice that you received when you purchased your policy. View example.

What is a Product Disclosure Statement (PDS)?2020-02-19T09:31:02+10:30

A Product Disclosure Statement (PDS) provides you with essential information to help you make a decision about whether to buy a particular product. It describes in clear terms the main features and the terms and conditions of the policy. A PDS also provides information about the cooling off period after you purchase the policy in case you change your mind and outlines what you need to do in the unlikely event you have a complaint.

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