We aim to provide quality service to our clients at all times, however, if you have any complaints about our service, you should take the following steps:
- Contact us and tell us about your complaint.
- If your complaint is not satisfactorily resolved within 24 hours, please contact the Complaints Officer at:
Mail: “Notice of Complaint” to Complaints Officer at MGA Insurance Brokers Pty Ltd – Locked Bag 4001, Kent Town DC, SA 5071
Phone: (08) 8291 2300
We will try and resolve your complaint quickly and fairly, keeping you informed throughout the process.
- If the complaint can’t be resolved to your satisfaction within 45 business days, then you may lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers, for more information you can contact AFCA at:
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority – GPO Box 3, Melbourne, VIC 3001