INSURANCE BROKERS CODE OF PRACTICE

MGA Insurance Brokers Pty Ltd subscribe to and are bound by the National Insurance Brokers Association (NIBA) Code of Practice (‘the Code’). The Code sets out service standards for insurance brokers to follow when dealing with clients and outlines what you need to do in the unlikely event you have a complaint.

For more information about the Code, visit www.niba.com.au/codeofpractice

WHAT SHOULD YOU DO IF YOU HAVE A COMPLAINT?

We aim to provide quality service to our clients at all times, however, if you have any complaints about our service, you should take the following steps:

  1. Contact us and tell us about your complaint.
  2. If your complaint is not satisfactorily resolved within 24 hours, please contact the Complaints Officer at:

Mail:  “Notice of Complaint” to Complaints Officer at MGA Insurance Brokers Pty Ltd – Locked Bag 4001, Kent Town DC, SA 5071
Phone: (08) 8291 2300

We will try and resolve your complaint quickly and fairly, keeping you informed throughout the process.

  1. If the complaint can’t be resolved to your satisfaction within 45 business days, then you may lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers, for more information you can contact AFCA at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority – GPO Box 3, Melbourne, VIC 3001