Make a Claim

Whether it be a car accident, legal issues, injury, theft, damage or anything else, making a claim can be stressful for everybody involved. At MGA we want to make the process as comfortable as possible. That’s why we have put together the list of things to consider and advice on how to act when you need to make a claim.

Don’t Panic! – Take a deep breath and relax – Be honest, but do NOT admit liability. In the case of an accident or other traumatic event, your view of events may be subjective.

Comply with all legal requirements – Notify the police, exchange comprehensive contact details with other parties, obtain registration numbers (in the case of motor vehicle accidents). Immediately contact the Police and establish a Police Report Number and the name and location of the reporting officer.

Contact us as soon as possible – Preferably within 24 hours (weekends excepted). Our brokers are available Mon – Fri during normal business hours and can take your call. If you require emergency repairs outside business hours, you can contact any of our offices on their main number and you will be directed to our afterhours emergency call centre.

Mitigate your loss – You must protect property from the possibility of further damage. For example, if there has been breakage of glass it is advisable to ensure the property is secure. We suggest you contact your MGA broker in such situations.

It is not recommended to actually repair damage until instructed by the Insurer or Loss Adjuster. Your MGA representative will assist you through this process.

Claim notification should be reported as soon as practicable to your broker by telephone, e-mail or using the above form.